Complaints

We aim to provide you with a high level of customer service at all times, but if you are not satisfied, contact details are as follows:

The Compliance Officer
MD Professional & Support Services Ltd t/a HIPSHOP
Haymarket Court
Hinson Street
Birkenhead
Wirral
CH41 5BX

Telephone: 0845 055 0572
Email: info@hipshoponline.co.uk

We will respond to your compliant within five working days and aim to resolve it within 20 working days. If you are not satisfied with our outcome, you may refer the matter to the Property Codes Adjudication Scheme. The Property Ombudsman Scheme (TPOs) is one of the key elements of the joint Memorandum of Understanding (MOU). When your dispute goes through TPO, an adjudicator will make a decision on it. If you accept that decision, it is binding on the company you are in dispute with. You can reject the decision and take your dispute to court.

Their details are as follows:

The Property Ombudsman
Beckett House
4 Bridge Street
Salisbury
Wiltshire SP1 2LX

Telephone: 01722 333306
Email: admin@tpos.co.uk
Web: www.tpos.co.uk

Payment for our services

Payment is required in full before the HIP is set up and the searches are ordered.

Cancellation of your HIPs

You do have the right to cancel your HIP. If you decide to cancel you must contact HIPSHOP, in writing, with your cancellation request, quoting your unique reference number.

To ensure the best possible service levels, your order will be actioned when the quote is accepted and payment is received. Any requirements which have been quoted for and provided by HIPSHOP will be non-refundable. Upon cancellation your password will be null and void.

Conflicts of Interest

Occasions can arise where we or one of our associated companies, clients or product providers will have a potential conflict of interest with business being transacted for you. If this happens and we become aware that a potential conflict exists, we will write to you and obtain your consent before we carry out your instructions, and detail the steps we will take to ensure fair treatment.

Your Responsibilities

In connection with a HIP, the client is accountable for using the service in a responsible manner and to ensure you provide true, complete and accurate information. We do not guarantee or warrant that any of the information provided in or via the service is precise or reliable. You rely on it at your own risk.

You may only use this website for lawful purposes. The client must ensure that information provided is not indecent, obscene, abusive, libellous or defamatory. We do not edit documents or files uploaded, however MD Professional & Support Services Ltd will remove files they may feel are inappropriate or illegal. You should read all documents issued to you and ensure that you are aware of your responsibilities. You should check all details on the proposal form and pay particular attention to any declaration you may be asked to sign. If you fail to disclose any information that is relevant to the unit this could affect the validity of your HIP and lead to prosecution.

Security

HIPSHOP will provide the client with an access code and password, you must not allow anybody else to use your personal data. If you have a suspicion that somebody has your security information please contact MD Professional & Support Services Ltd as
soon as possible.

All personal information is treated by us as confidential and is processed in accordance with the relevant legislation. We will not use or disclose personal information without your consent, except where we are compelled by law (including by regulators or law enforcement agencies) to disclose such information. In such instances personal information held by us may be disclosed on a confidential basis, and in accordance with the Data Protection Act 1998, to such third parties.

Operation of the Website

HIPSHOP will use reasonable efforts to keep the website accessible at all times. However, as HIPSHOP has no control over the Internet or documentation transmitted by email or uploaded via the web link, we do not guarantee the availability or uninterrupted use of the facility; we will try to rectify faults as soon as practically possible.

HIPSHOP will implement reasonable precautions to prevent harmful content being uploaded onto our web site, however, we will not be responsible for any information downloaded that may contain a virus.

Use of Personal Data

We will process any personal information we obtain in the course of providing our services to you in accordance with the Data Protection Act 1998.

We may disclose details to relevant parties, as necessary, to comply with regulatory or legal requirements. We may contact you or pass your details to other companies associated with us in order to promote products or services which may be of use to you. We will not otherwise use or disclose the personal information we hold without your consent.

Some of the details you may be asked to give us, such as information about previous or pending offences or your financial position are defined by the Act as sensitive personal data. By giving us such information you signify your consent to its being processed
by us.

General

This Agreement is governed by and interpreted in accordance with English law and the parties agree to submit to the exclusive jurisdiction of the English courts.

We reserve the right to amend these terms and conditions at any time. Unless otherwise stated in this Agreement all notices in
writing shall be sent by email to the most recent email address specified by the client.

HIPs data will be retained by HipShop for a minimum of 6 years.